Do
you carry more products than what is shown on your web site?
Yes, we do have more products available than what is shown on the
web site. We try to put more products on the site on a consistent
basis. We add new items to our web site monthly to give you, our
customer the best selection in new and popular Gift Basket and Picnic
Basket products. If you have any questions as to items not found
on our web site, please give us a call Toll Free at: 1.877.848.8300
and our customer service specialist will be more than happy to assist
you with questions or your order.
Do you
have a mailing list in which we can be placed on to notify us
on new products that ShopOurBaskets.com offers?
Yes, you can either email us by clicking
here or, call us
Toll Free at: 1.877.848.8300 and we would be more than happy to
add you to
our exclusive list. ( Please read our privacy policy if you have
any questions.)
Do you
accept personal checks?
Yes, but please remember. We will ship out you items only after
you check clears the bank. Normally, the check will take 10 business
days to clear. We would however suggest that you either use a
certified check or money order if you need a quicker delivery.
We do accept the four major credit cards. American Express, Discover,
Visa and MasterCard.
What if
I receive an item that is broken in the delivery process?
Please notify our customer service department by either Emailing
them by clicking
here or, call them at: 1.877.848.8300 and they will
arrange for the pickup of the broken piece and send you a new
item in it's place.
Can we
return products for a refund or, make exchanges?
Yes, you may return items back to us that have been purchased
from us. You must have an authorization from us before you can
return an item. Please
click here to return or exchange your item(s).
There is a 10 % restocking fee for straight returns but if your
are exchanging for a different item, the restocking fee is waived.
Returns must be made within
30 days of our shipment date.
Pricing
We try to maintain correct pricing but in cases of mis-typed words,
and or prices by our webmaster, if an error is made and a product
is listed at an incorrect price, ShopOurBaskets.com shall maintain
the right to refund or cancel orders placed at the incorrect price.
If the order has been confirmed and charged to your credit card,
ShopOurBaskets.com shall immediately issue a credit in the amount
of the incorrect price. We reserve the right to limit quantities
on promotion products.
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